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Frequently Asked Questions ~ FAQ
Do I have to pay sales tax? Do you ship outside the US.? Do you ship Overnight? What are your shipping rates? Does OPD have secure online purchasing? Do you have a hard copy catalog of your products? What sizes do the Bracelets come in? What if I have not received a receipt of my purchase? I placed an order at least 2 weeks ago and I have not received it? Where is my order? I received my order, but something is missing or broken or doesn't fit. What should I do? What if OPD doesn't have any products for the country I'm from? I have a Coupon Code that I can use towards my next purchase, where do I use it? What Cell Phone Providers does your cell phones work with? Do I have to pay sales tax? Yes. Sales tax is added to orders based on the mailing address. The sales rate varies by state. The sales tax for Texas is 8.25%. The sales tax for Florida is 6 to 7.5% based on destination county. Do you ship outside the US.? Yes, International Shipping is only $16.00 Do you ship Overnight? Sorry, but we do not currently offer Overnight Shipping. Due to the large amount of fraud on the internet, we cannot ship orders Overnight. What are your shipping rates? When you checkout you can choose how you want your order shipped. Below are the following options: Standard Shipping - cost $5.95 generally your order will arrive within approx 7-10 days. International Shipping - cost $16.00 generally your order will arrive within 11-15 days. Free Shipping for all orders over $50 (* Note: All orders are shipped after they have been processed and method of payment is cleared.) Does OPD have secure online purchasing? Your security is a priority at OnePeopleDesigns.com. To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. During the checkout process, all of your information is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users. If your browser doesn't accept the SSL technology, transactions will not be permitted. Shopping at Onepeopledesigns.com is safe, convenient and secure. Our checkout process is handled by "Google Checkout" so click these links to see their privacy and payment information: "Google Privacy" ~ "Google Checkout Tour". Do you have a hard copy catalog of your products? Since our online library is constantly being updated with new bracelets and designs we do not carry a printed catalog of our products. What sizes do the Bracelets come in? Our Bracelets come in two sizes: Please make sure you know the wrist size of the person wearing our jewelry. If you need a ruler to measure your wrist and do not have one please refer to our "Bracelet Wrist Size" Printout > click here < Child - 6", 6.25 & 6.5 Adult - 8", 8.25 & 8.5" What if I have not received a receipt of my purchase? To inquire about the status of your order regarding prices, taxes, shipping and tracking information please review your "Purchase History" on your Google Checkout profile. Click this link and login your Google Checkout to view your info. I placed an order at least 2 weeks ago and I have not received it? Where is my order? Did you receive an email informing you that your order shipped? If yes, your order may be lost in the mail. Please contact us right away so that we can locate your order or send you a new one. I received my order, but something is missing or broken or doesn't fit. What should I do? If you received an item that is broken, please contact us and we will ship a replacement for the item. If we are out of stock on the item, we will issue you a Store Credit or a Refund for the item. If you are missing an item, check your invoice and see if the item is marked Out of Stock/Refund or Back Order. If the item is Out of Stock and we are issuing you a refund, the refund will be issued back to the payment process used for the order. If the item is marked Back Order, we will ship the item to you as soon as it is back in stock. If you prefer not to wait, we can issue you a refund. If you receive an item that does not fit and you want to return it for an exchange, please contact us for shipping instructions. What if OPD doesn't have any products for the country I'm from? Please let us know if we need to add products for countries that you would like to see represented on our online store > click here <. I have a Coupon Code that I can use towards my next purchase, where do I use it? Please enter your Coupon Code in the Google Checkout page when u are ready to checkout the items you have selected. What Cell Phone Providers does your cell phones work with? All the Cell Phones listed works on the AT&T, T-Mobile & Tracfone Networks. If you have a SIM Card with your old phone just put it in ours! |
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